By Z

Nicolock Paving Stones and Retaining Walls came to us at the beginning of 2009 with a relatively simple request: Help us increase sales.

We jumped right in. Nicolock’s a strong Island-based company with a long tradition of excellent craftsmanship and fair dealings – exactly the client you want in your rolodex.

In the spring we produced Nicolock’s 2009 Product Catalog (below), and since a traditional book would never do for such a multidimensional company, Graz went all nutty with his Mac Pro and concocted a 3D catalog – complete with glasses – that brought the stones and walls to life.

We also helped Nicolock plan, promote and polish its 2009 Contractor Convention, a networking and training extravaganza at the Long Island Sheraton in Hauppauge. The event was packed with “Best Practice” instruction, business-building seminars, giveaways and more, and our aggressive advertising campaign helped Nicolock pack the house.

We followed up with Nicolock’s first-ever direct-response television ad, a 60-second spot that ran this summer and generated a “significant response,” according to Mark Fuss, Nicolock’s sales VP. Highlighting the firm’s patented Paver-Shield technology, the ad offered free home-ideas catalogs and design software, Nicolock’s guide to easy financing and a list of qualified Nicolock installers. It also invited viewers to learn more about Nicolock’s lifetime warranty and special installation rebates.

But our Nicolock efforts have hinged mostly on Hardscape Pro, an expansive contractor support program. In lieu of conventional advertising, this program speaks directly to the source – contractors and installers, front-lines types who can really push Nicolock’s wonderful products.

They can be Nicolock’s mini-sales force, the theory goes, the perfect middleman (and woman) between the company and all those customers itching to beautify their homes. Arming them with tons of Nico-knowledge, while supporting their entire business effort, is a win-win: The benefits to Nicolock are obvious, while small, independent contractors thrill at the prospect of larger marketing and support mechanisms.

The contractors don’t only learn how to sell Nicolock products, they learn how to sell themselves – no small thing in a troubled economy. Professional, informative, easy-to-use catalogs. Job-site signs that catch the eye and spread the word. Attractive direct-mail postcards, personalized for local campaigns. Referral programs, credit card processing services and, of course, extensive education on the latest technological advancements and techniques – the list goes on.

Members become part of something bigger, enjoying increased sales potential, enhanced marketability, extended advertising reach and an expanded scope of professional capabilities. And Nicolock is etched as a paving industry cornerstone.

One-hundred-fifty Hardscape Pros (and growing) will tell you it’s working beautifully, a testament to Relationship Marketing done right. And with the support program steaming along, New Media can refocus on more traditional services, developing new web and television campaigns for our Nicolock friends.

To learn more about Nicolock’s products or for information on becoming a Hardscape Pro, check out their site. To learn more about Relationship Marketing … look no further, baby.

This entry was posted on Wednesday, September 16th, 2009 at 10:26 am and is filed under Creative Services, Direct Response Media, Interactive Media, Printing Services, Relationship Marketing, Tales From The Rolodex. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.